Build, scale and govern your custom AI solutions

Generative AI is a defining force in today’s digital landscape, with the potential to drive operational excellence and create exponential growth. By strategically integrating generative AI with automation, organizations can unlock tangible benefits across multiple functions:

• Customer Service: Handle up to 90% of inquiries with AI assistance, enhancing customer satisfaction.
• HR Automation: Achieve a 40% boost in process productivity by streamlining recruitment and onboarding.
• IT Development: Accelerate software creation, with up to 60% of content auto-generated by AI.
• Threat Management: Contain potential risks up to 8x faster, reducing response times to seconds.
• Marketing: Cut content creation costs while increasing personalization and efficiency.
• Supply Chain: Reduce product traceability time from days to seconds, optimizing resource allocation.
• Asset Management: Minimize unplanned downtime by 43%, ensuring sustainable performance.

IBM® Watsonx™ AI and data platform includes three core components and a set of AI assistants designed to help you scale and accelerate the impact of AI with trusted data across your business. 

• WatsonX Assistant

— Powered by large language models (LLMs) you can trust
— Intuitive user interface 
— Build AI-powered voice agents and chatbots  
— Deliver automated self-service support across all channels and touch-points 
— Seamless integration to the tools that power your business

• WatsonX code

IBM watsonx™ Code Assistant leverages generative AI to accelerate development while maintaining the principles of trust, security and compliance at its core. Developers and IT Operators can speed up application modernization efforts and generate automation to rapidly scale IT environments.

• WatsonX orchestrate

Streamline your workflow by letting Orchestrate automate tasks, find information and simplify complex processes, saving you time and effort. Then you can focus on high impact actions.You can use natural language to interact with Orchestrate and complete tasks and processes across your existing systems with confidence that the right information is found and the next best step is being taken.

There are four core principles that should guide enterprise AI strategies:

Open: taking advantage of the best AI and cloud technologies available

Trusted: transparent, responsible, and well governed

Targeted: highly curated to business domains and use cases

Empowering: offering full control of data and models to create business value

watsonx Orchestrate

• Harness the power of AI and automation to free up individuals from tedious tasks.

• Enable employees to quickly offload time-consuming work to tackle more of the work only they can do.

• Business users can delegate common and complex tasks such as creating a job description, pulling a report in Salesforce or SAP SuccessFactors, sourcing candidates, and more using natural language.

• Responds in a way that helps you accomplish your task, aligning systems, data and knowledge to achieve an outcome

• Democratizes access to AI and automation capabilities to achieve bigger ROI on existing investments

watsonx Assistant

• Build better virtual agents,to deliver consistent and intelligent customer care. 

• Understand customers in the right context, and provide fast, consistent, and accurate answers, and self-service support across any application, device, or channel.

• The intuitive build experience empowers everyone in the organization to build and deploy AI-powered virtual agents without writing a line of code.

• Integrate with the tools, systems, and processes that power your business today… without migrating your technology stack.

• Empower your employees to experiment, analyze, and optimize an end-to-end customer experiences with built-in analytics tools.

watsonx Code Assistant

• Accelerate development, application modernization,and assist with IT Operations

• Increase developer productivity, reduce coding complexity, and accelerate developer onboarding.

• Purpose-built for targeteduse cases, watsonx Code Assistant uses AI to support application modernization and IT automation.

• Bridge IT skills gaps by accelerating developer onboarding and enhancing proficiency in different programming languages without extensive upskilling.

• Reduce time to value through streamlined development cycles for application modernization and automation, guided by AI generated recommendations.

​​